Shipping Policy

At Interior Sale Store, we believe that crafting your beautiful home should be a journey of inspiration and confidence, from the moment you browse our curated collections to the day your chosen piece arrives at your door. Our shipping and returns policies are designed with the same clarity, security, and radical value that define our timeless Accent Rugs, statement-making Beds, and every item in between. We are committed to ensuring your complete satisfaction, allowing you to shop with peace of mind.

Shipping Your Order

Once your order is placed, our team carefully prepares your items for their journey to your home.

Order Processing & Delivery Timelines

Please allow 1-2 business days for us to process and pack your order. After dispatch, delivery times are as follows:

• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery: 10-15 business days after dispatch.
  • Cost: A flat rate of $12.95.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery: 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way.

Our Straightforward Returns & Exchanges Policy

We want every piece in your home to be perfect. If it’s not, our policy is here to help.

Key Policy Details

• Return Window: 15 days from the date you receive your item(s).
• Condition: Items must be unused, in their original packaging, and in resalable condition (with all tags and accessories).
• Refunds: Issued to the original payment method within 10 business days of us receiving and inspecting the return.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the item is damaged, defective, or incorrect.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

Please email our customer care team at [email protected] with the subject line “Return/Exchange Request”. Include the following details:

• Your Order Number
• Date of Delivery
• Item(s) for Return/Exchange (Product Name)
• Reason for Return/Exchange (e.g., Size, Color, Change of Mind, Damaged Item*)
• For exchanges, your preferred replacement item.
• Your full name and shipping address for verification.

Step 2: Receive Instructions & Return Authorization (RA)

Within 2 business days, we will email you a Return Authorization (RA) number and detailed instructions, including the return warehouse address. Please do not ship items back without an RA number.

Step 3: Ship the Item(s) Back

Securely pack the item(s) in their original packaging with all tags and accessories. Clearly write the RA number on the outside of the box. Ship the package to the provided address using a trackable and insured service (we recommend insuring for the item’s full value).

Note for Exchanges: Your replacement item will be shipped only after we receive and inspect the returned item.

Step 4: Inspection, Processing & Your Refund

Once received, our team inspects the item(s) to ensure they meet our return conditions. This takes 3-5 business days.

• Timing: Upon successful inspection, your refund is processed within 10 business days.
• Method: The refund is issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Deductions: The refund is for the item(s) price only. Original shipping charges are non-refundable.
• Notification: You will receive an email confirmation. The time for funds to appear in your account depends on your bank or PayPal.

For Exchanges

We are happy to exchange an item for a different size, color, or style, subject to availability. The process follows the same steps as a return. Once approved, we will ship the new item. Any price difference will be charged or refunded, and standard shipping fees apply for the new shipment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us immediately at [email protected] with photos of the item and packaging. We will arrange a prepaid return label or a replacement at no cost to you and sincerely apologize for the inconvenience.

Interior Sale Store – Crafting Beautiful, Expressive Homes with Radical Value.