At Interior Sale Store, we design our processes with the same clarity, security, and radical value that define our curated home furnishings. We want every piece—from our timeless Accent Rugs and Statement Beds to our lifelike Artificial Greenery—to be a perfect fit for your expressive home. If it’s not, our straightforward returns and exchanges policy is here to ensure your peace of mind.

Our Returns & Exchanges Policy at a Glance

  • Return Window: 15 days from the date you receive your item(s).
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Initiate a return or exchange by contacting our customer care team (details below).
  • Refunds: Issued to the original payment method within 10 business days of us receiving the return.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Important: Items That Cannot Be Returned or Exchanged

To ensure the health, safety, and quality of our products for all customers, the following items are final sale and cannot be returned or exchanged:

  • Artificial Flowers & Plants, Artificial Greenery, Artificial Plants: Due to their delicate, lifelike nature and to maintain hygiene standards, all artificial botanicals are final sale once shipped.
  • Candles & Home Fragrances: For safety and sanitary reasons, all candles and fragrance products are final sale.

We encourage you to review product descriptions and images carefully before purchasing these items. Our customer care team is happy to answer any pre-purchase questions.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Please email our customer care team at [email protected] with the subject line “Return/Exchange Request” and include the following information. You can use the template below for clarity.

To: [email protected] Subject: Return/Exchange Request Hello Interior Sale Store Team, I would like to request a [Return / Exchange] for my order. Order Number: [Your Order Number] Date of Delivery: [Date you received the package] Item(s) for Return/Exchange: [Product Name, e.g., “Linen Bedding Set – Queen”] Reason for Return/Exchange: [e.g., Size, Color, Change of Mind, Damaged Item*] For exchanges, my preferred replacement item is: [Product Name and SKU if available] I have reviewed the policy and confirm the item(s) are unused, in original packaging, and in resalable condition. My full name and shipping address for verification: [Your Name] [Your Address] Thank you, [Your Name]

Step 2: Receive Instructions & Return Authorization (RA)

Within 2 business days, our team will review your request and email you a Return Authorization (RA) number and detailed instructions, including the return warehouse address. Please do not ship items back without an RA number.

Step 3: Ship the Item(s) Back

Securely pack the item(s) in their original packaging, include all tags and accessories. Place the RA number clearly on the outside of the box. Ship the package to the provided address using a trackable shipping service. We recommend insuring the package for its full value.

Note: For exchanges, the replacement item will be shipped only after we receive and inspect the returned item.

Step 4: Inspection & Processing

Once received at our warehouse, our team will inspect the item(s) to ensure they meet our return conditions. This process typically takes 3-5 business days.

Refunds: Timing & Method

  • Timing: Upon successful inspection, your refund will be processed within 10 business days.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Deductions: The refund will be for the item(s) price only. Original shipping charges (Standard or Free Shipping) are non-refundable.
  • Notification: You will receive an email confirmation once the refund has been issued. The time it takes for the funds to appear in your account depends on your bank or PayPal’s processing times.

Exchanges

We are happy to exchange an item for a different size, color, or style, subject to availability. The process follows the same steps as a return. Once your return is approved, we will ship the new item to you. Any price difference will be charged or refunded accordingly. Standard shipping fees apply for the new shipment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us immediately at [email protected] with photos of the item and its packaging. We will arrange a prepaid return label or a replacement at no cost to you and apologize for the inconvenience.

Need Help? We’re Here for You.

Our warm and approachable customer care team is dedicated to crafting a seamless experience from inspiration to delivery—and beyond.

Email: [email protected]
Address: Interior Sale Store, 3576 E Belmont Ave, Fresno, US 93702
Policy Last Updated: October 2023

Interior Sale Store – Crafting Beautiful, Expressive Homes with Radical Value.