Welcome to the Interior Sale Store FAQ. We’re here to ensure your journey to a more beautiful home is seamless, from inspiration to delivery. Below, you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
About Our Products & Style
What is the design philosophy behind your products?
We curate collections that blend timeless, designer-inspired style with radical value. Our focus is on cohesive, expressive pieces—from Accent Rugs and Statement Furniture to Bedding Sets and Artificial Greenery—that help you tell your unique story at home without the luxury price tag.
Are your artificial plants and flowers realistic?
Absolutely. We select Artificial Plants, Flowers, and Greenery that prioritize aesthetic authenticity and quality materials, offering the beauty of nature with zero maintenance—perfect for busy professionals and design enthusiasts alike.
Do you offer complete bedroom sets?
While we sell individual Beds, Bedroom Benches, and Bookshelves, we also offer coordinated Bedding Sets & Collections and frequent Bedding Deals to help you build a layered, curated look with ease.
Ordering, Payment & Account
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and quick checkout experience.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history and speeds up future purchases.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to change or cancel an order. We process orders quickly (within 1-2 business days), so we can only assist if we reach your order before it enters the fulfillment stage.
Shipping & Delivery
Where do you ship from, and where do you deliver?
We ship globally from our warehouse in Fresno, California, USA. We are proud to bring designer-inspired style to doorsteps worldwide*, though delivery to some remote regions in Asia and elsewhere may not be available. You can check specific availability at checkout.
*Our address: Interior Sale Store, 3576 E Belmont Ave, Fresno, US 93702
What are my shipping options and costs?
We offer two clear options:
1. Standard Shipping (Recommended): A flat fee of $12.95 via DHL or FedEx. After 1-2 business days of processing, delivery takes 10-15 business days from shipment. Ideal for when you’re eager to start styling.
2. Free Shipping: Available on all orders over $50, shipped via EMS. After processing, please allow 15-25 business days for delivery. Perfect for the savvy, patient shopper building their dream space piece by piece.
Why might my furniture order arrive in multiple boxes on different days?
To ensure the safest and most economical transit for larger items like Beds, Bookshelves, and Bedroom Benches, they are often shipped in multiple packages. You will receive separate tracking information for each parcel, and they may arrive on different days. We appreciate your understanding as we prioritize the care of your items.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package’s journey in real-time.
Returns & Exchanges
What is your return policy?
Your satisfaction is our cornerstone. If an item doesn’t fit your space or story as envisioned, you may initiate a return within 15 days of receiving your item. Please visit our dedicated Returns & Exchanges page for detailed instructions and to start the process.
Are there any items that cannot be returned?
Due to hygiene reasons, Bedding that has been removed from its original packaging may not be eligible for return. All other items in new, unused condition with original packaging are generally returnable. Please see our full policy for details.
How long does it take to receive a refund?
Once we receive and inspect your return, we will process your refund to the original payment method. This typically takes 5-10 business days after the return is approved.
Customer Care
I have a question not covered here. How can I contact you?
Our dedicated customer care team is here to ensure your experience is as warm and approachable as our design aesthetic. For any inquiries, please email us at [email protected]. We aim to respond within one business day.
Thank you for choosing Interior Sale Store to help craft your beautiful, expressive home.
We’re honored to be part of your design journey.